Return, Exchange & Refund Policy – Angasaaj Shop

At Angasaaj Shop, we value our customers and strive to provide quality products and a satisfying shopping experience. Please read our Return, Exchange & Refund Policy carefully before placing an order.

1. Return & Exchange Eligibility

We accept return or exchange requests only under the following conditions:

• The product received is physically damaged, defective, or different from the product ordered.

• The product is unused and, where applicable, in its original packaging with tags and accessories.

• Customers must contact our support team within 3 days of receiving the order and provide clear photos or videos of the issue.

• Products that have been used, damaged by the customer, or returned without prior approval may not be eligible for return or exchange.

2. Non-Returnable & Non-Exchangeable Products

For hygiene, safety, and product-quality reasons, the following items are generally not eligible for return or exchange:

• Used or opened cosmetics and skincare products.

• Products damaged due to customer misuse or negligence.

• Products purchased under special discounts or promotional offers, except where the product is damaged, defective, incorrect, or otherwise covered by applicable law.

• Other products specifically marked as non-returnable on the product page.

3. Exchange Policy

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 5 days of delivery.

Please provide your order number, product name, and clear photos or videos showing the issue. Our team will review your request and provide instructions for an eligible exchange or replacement, subject to product availability.

4. Refund Policy

Refunds are available only in the following circumstances:

• The product is physically damaged or defective when received, subject to verification.

• An order cannot be processed after advance payment has been received.

Except for the above circumstances or any other situation where a refund is required by applicable law, we do not offer refunds for change of mind, incorrect customer selection, or used products.

5. Return Shipping Charges

If the return is due to a damaged, defective, or incorrect product, Angasaaj Shop will cover reasonable return shipping costs as instructed by our support team.

For other approved returns or exchanges, shipping charges will be communicated to the customer before the process begins. Original delivery charges may be non-refundable where permitted by applicable law.

6. Refund Processing Time

After the returned product or claim has been reviewed and approved, we will initiate the eligible refund within 3–7 business days.

Refunds will be issued through the original payment method or another mutually agreed payment method. The time required for the money to appear in your account may vary depending on the bank or payment provider.

7. How to Request a Return, Exchange, or Refund

To submit a request, contact Angasaaj Shop through our official customer support channels.

Please include:

• Your order number

• Product name

• Date of delivery

• A brief description of the issue

• Clear photos or videos, where applicable

Please wait for our approval and instructions before sending any product back.

8. Policy Updates

Angasaaj Shop reserves the right to update this policy when necessary. Any revised policy will be published on our website. Updates will not override rights that customers have under applicable law.

Thank you for shopping with Angasaaj Shop!

Website: https://www.angasaaj.com
WhatsApp: 01920363338